Holistic Pet Hub

Privacy Policy

 

Holistic Pet Hub (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services (“Services”), such as when you:

  • Visit our website at http://holisiticpethub.com (the “Site), or any website of ours that links to this privacy notice
  • Download and use our mobile application (Holistic Pet Hub, the “App”), or any other application of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events.

By using the Site, you agree to the terms described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

 

1. Information We Collect

 

a. Personal Information

When you use our Services, either by visiting our Site or use our App, we may collect personal information that you voluntarily provide depending on how you visit, use, or navigate our Services, such as your name, email address, phone number, or other contact details. Some information is automatically collected, such as your Internet Protocol (IP) address and/or browser and device characteristics.

b. Sensitive Information

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Depending on your use of our Site and App, this could include financial data, payment information, social media login data, geolocation information, mobile device access, mobile device data and push notifications.

c. Non-Personal Information

We may also collect non-personal information, such as your IP address, browser type, operating system, and browsing behavior on our Site and through our App.

d. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site and App. Cookies are small data files stored on your device that help us understand your preferences and improve our services. Examples of information we collect via cookies includes log and usage data, device data and location data. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide, operate, and maintain our Site and App
  • To improve your experience and personalize your use of our Site and App
  • To communicate with you, respond to your inquiries, and provide customer support
  • To analyze and understand how our Site and App are used
  • To prevent fraudulent activity and ensure the security of our Site and App
  • To comply with legal obligations and enforce our terms and conditions

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy. We may share your information with:

  • Service providers and partners who assist us in operating our Site and App, conducting our business, enhancing your experience with our Services and protecting our Services
  • Legal authorities if required by law or to protect our rights, property, or safety
  • Third parties in the event of a merger, acquisition, or sale of assets

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us at Pets@holisticpethub.com or updating your preferences.

Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.

Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.

For example, we may process your personal information for some of the purposes described in order to:

  • Send users information about special offers and discounts on our products and services
  • Develop and display personalized and relevant advertising content for our users
  • Analyze how our Services are used so we can improve them to engage and retain users
  • Support our marketing activities
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

 

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent by contacting us at Pets@holisticpethub.com at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

5. Your Rights

You have the right to access, correct, update, or delete your personal information. You may also opt out of receiving marketing communications from us at any time. To exercise these rights, please contact us at Pets@holisticpethub.com.

6. Third-Party Links

Our Site and App may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. FDA Disclosure

The Services and information provided on this Site have not been evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Any statements made on this Site regarding health or wellness are for informational purposes only and are not a substitute for professional medical advice. Please consult with a qualified healthcare provider before making any decisions related to your health.

8. AI Disclaimer

Some features of this Site may utilize artificial intelligence (AI) to enhance user experience, analyze data, or provide personalized content. While we strive to ensure the accuracy and reliability of AI-generated content, it is provided for informational purposes only and should not be considered as professional advice or part of the Services. AI is a tool that may not fully capture the nuances of individual situations. Users should verify any AI-generated information and consult with qualified professionals where applicable. We are not responsible for any actions taken based on AI-generated content.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at Pets@holisticpethub.com.